FREE SHIPPING ORDERS ABOVE £50
FREE SHIPPING WORLDWIDE ON ORDERS ABOVE £50
CUSTOM ORDERS & SIZING WELCOME

FAQ

We’re always here to help you. Please check this FAQs page first before sending us an email, as many of your questions may have already been answered here.

ARTWORKS

How long will it take to produce and ship my artwork order?
Producing time depends on the type of artwork you purchase or the complexity of your custom hand painted piece.
As a general rule, all orders are processed within 48 hours and will be delivered to you within 7-21 Days. We are unable to give a specific day or time for the delivery of your order. If the package has not been delivered within this specified time, feel free to contact our customer support team for an update.

(Note: The shipping time does not include the processing time). Please do not panic if your order does not show up immediately.

How will my artwork be packed, shipped and delivered?
All our artworks are packed carefully in a strong plastic/cardboard tube.
The delivery method and carrier we use depends on your country and location. Please be rest assured that your order will be shipped using the fastest, safest, and most reliable delivery method possible.
Once your order has been processed and has left our warehouse, you will receive a shipping confirmation email with your shipping and tracking information. If you are unable to track your order with the tracking number provided, please allow 24-48 hours from the time you received your shipping confirmation email, for the tracking status to update.

Do you sign your art? 
No. The artworks by default is UNSIGNED.

Do you accept custom orders?

  • Hand Painted Acrylic/Oil Paintings – Yes, we do accept custom orders for Hand Painted Acrylic/Oil art. Please send us your size, orientation or colour preferences using our contact page.
  • Canvas Poster Prints – We only accept custom size orders. Colours for Printed Canvas Posters cannot be customised.

About framing and stretching/gallery wrap
To protect your artwork during shipping, all artworks are ROLLED (Unframed/Not Stretched) and shipped in a quality plastic/cardboard tube to avoid damages and this keeps it 100% safe.
When your artwork is opened, it comes back to its original/flat state once you stretch it on a wooden base. You can decide to frame it or simply stretch/gallery wrap it in your local framing shop, which ever method you choose depends on your taste, either way your artwork will be beautiful.
Most of our artworks come with extra white boarder (approx. 2-3 inches) around it for stretching or framing.

Unless mentioned or specified, the frames shown are for illustrative purposes only, and is not included in your order. Where any of the artworks comes framed as shown in the picture, we will let you know in the product description.

ORDERS

IMPORTANT: Please note that we require a valid telephone number and e-mail address when orders are being placed. Failure to provide these may result in the order being cancelled.

I ordered multiple items but only received some of them. Where’s my order?
Frequently items are coming from our various distribution centres and may not always arrive together. Don’t worry, even though your orders may arrive separately, all of them will get to you safely. You can use your tracking code to see when your other items will be delivered to you.

I placed an order but never received a confirmation email
Most times this is because our customers have accidentally misspelled their email. If your email address was entered incorrectly, please contact us and we’ll correct it for you. Please also check your email’s Spam folder. If you still need assistance, contact our Customer Care Team.

How can I track my package?
Once your order has been processed and has left our warehouse, you will receive a shipping confirmation email with your shipping and tracking information. If you are unable to track your order with the tracking number provided, please allow 24-48 hours from the time you received your shipping confirmation email, for the tracking status to update.

Can I change or cancel my order?
All orders are processed within 48 hours. We work pretty fast, so if you would like to modify or cancel your order, please email us immediately. Once your order is processed on our system, we will be unable to change or cancel it. Please make sure you read the product description and specification information carefully before placing an order and if you are unsure of anything, please contact us and we would be more than happy to help.

Can I see/inspect an item physically before making a purchase?
Unfortunately, no. We are an online only retailer. We do our very best to provide accurate and detailed descriptions and photographs of the items on our sales platforms. We know that shopping online without first seeing the product isn’t easy and nothing will ruin your day faster than finding out that the items you bought turns out to be of bad quality. Rest assured, every item we sell goes through a rigorous Quality Control Check and are authenticated by us before we send them out to customers.

The item I have received looks different to the picture online?
The pictures, description or colours displayed on our sales platforms are intended to match the true-life of the product as closely as possible. PC, smartphone and tablet screens display colours differently depending on their screen display settings, colour settings or resolution. We understand that we are unable to fully convey other features such as texture. If you need further clarifications about specific shades/colours please contact us and we will provide you with any additional description.

We make every effort to ensure that all product information is accurate and up to date, but reserve the right to refuse an order where product information, including prices, have been entered incorrectly.
All goods on our website are subject to availability. If the item you ordered has sold out, you will be immediately notified and refunded in full.

PAYMENT

General payment terms
All prices are inclusive of VAT, and are correct at the time of entering the information into the system. We reserve the right to change the prices of goods at any time.
Prices charged to overseas customers will be subject to the exchange rate applied by the customer’s credit/debit card company.

The refund value for overseas orders placed in a non-POUNDS (£) currency will be based on the current daily exchange rate as set by the customer’s credit/debit card company.
All credit and debit cardholders are subject to validation checks and authorisation, and no order will be processed before this has taken place. Customers will be notified immediately if payments are not authorised.

Which payment methods do you accept?
We accept a variety of payment methods including: Debit and Credit Cards (Visa, MasterCard, American Express), PayPal, ApplePay.

What if my debit/credit card is declined?
If your payment is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase. Please also check the following, as it may resolve the card issue:

  • Ensure your card has been enabled for online transactions. Please contact your debit/credit card issuer.
  • Check if you have exceeded your bank’s authorized purchase limit.
  • Check if you’ve entered all payment details correctly.

SHIPPING & DELIVERY

** PLEASE NOTE: During peak times such as holiday seasons and public holidays, shipping times may be delayed slightly. Please be patient with us during these times. We apologise for any inconvenience caused **

Delivery Costs
FREE shipping on all orders above £50

  • UK – £3.99
  • Rest of the World – £5.95

Custom Fees & Tax
Orders may be subject to customs or import duties once it reaches the destination country. We are not liable for payment of these charges and they must be paid by the person receiving the parcel. Unfortunately, we have no control over these charges and as they vary from country to country, we cannot advise you at checkout what these charges may be. We advise contacting your local customs office before placing an order.

When will I receive my order?
All orders are processed within 48 hours and will be delivered within 7-21 Days. We are unable to give a specific day or time for the delivery of your order. If the package has not been delivered within this specified time, feel free to contact our customer support team for an update.
(Note: The shipping time does not include the processing time). Please do not panic if your order does not show up immediately.

Where do you ship to?
We ship worldwide (we do not ship to P.O. Box addresses). The default pricing on our site is in £ (Pounds Sterling). The currency conversion rate depends on your debit/credit card provider used in the transaction.

Where are you located?
We are an online only store, that ships our products worldwide. Our headquarters is located in the United Kingdom.

Which delivery company do you use?
The delivery method and carrier we use depends on your country and location. Please be rest assured that your order will be shipped using the fastest, safest, and most reliable delivery method possible.

How do I know if my package has shipped and is on its way?
Once your order has been processed and has left our warehouse, you will receive a shipping confirmation email with your shipping and tracking information.
If you are unable to track your order with the tracking number provided, please allow 24-48 hours from the time you received your shipping confirmation email, for the tracking status to update.

My tracking info shows my package was delivered, but I never received it?
We’re so sorry for any inconvenience this may have caused you. Sometimes if you are not in when your order is delivered our courier may leave your parcel at a neighbour, a safe place or a local collection point. When this happens, you will receive a card from our courier advising where it has been left or how to re-arrange delivery. Other areas to look may be to;

  • Check with members of your household, neighbours, doormen and the front desk to see if someone accepted delivery.
  • Look around your delivery area. Couriers try to leave packages in safe locations. Typical spots include sheds, under porches, under benches, back doors, and around garages.
  • Look for an attempted delivery note/card. If the courier feels it is unsafe to leave your package at your residence, the driver will leave a note.

Do I need to sign for my delivery? What if I’m not there to accept delivery?
Sometimes, the courier may need someone at the delivery address to sign for the package. If there is no one available to receive the package, it will be returned to our warehouse and the customer will be liable for the cost of re-delivery.

RETURNS & REFUNDS

Return & Refund Policy
We are committed to customer satisfaction and we guarantee your product will arrive in great condition. If there are ever any problems, please let us know immediately, so we can make it right.
Items you are returning must meet the following conditions:

  • Items must be returned within 30 days of the item delivery.
  • Items must be returned in its original condition and packaging.
  • All items must be properly packed and secured within a shipping box/shipping bag.
  • Any FREE product or FREE gift associated with the order you are returning must also be returned. Returned items with missing products will not be processed.

Some items CANNOT be returned, including:

  • Items which are personalised or customised to your specifications.
  • Sale items – all items bought on sale or at a discounted price.

How do I return an item?
Please email us with your return request and include the following details:

  • Email address you used in placing the order
  • Order number
  • Customer name as it appears on the order receipt
  • Product number
  • Photo of damaged or incorrect item

We will respond quickly with our return address and instructions for how to return items from your order.
Please note that you are responsible for the costs of returning items.
We’ll only pay the return shipping costs if the return is a result of our error (for example: you received an incorrect, damaged or defective item).

For orders that are missing, damaged or defective please contact us immediately. We would be grateful if you can take a picture of the damaged item and send to us.

Proof of return:
Please obtain proof and receipts for packages you’ve sent back to our warehouse. All goods and its condition remain the customer’s responsibility until they reach us. We cannot accept any liabilities incurred including but not limited to damage incurred in transit back to us, theft or loss of goods.

When will I receive my refund?
Once your return is received back to our warehouse and inspected, we will refund your item amount to your original payment method within 5 business days. If you haven’t seen your refund in your account after this time, please contact your debit/credit card provider, as each provider has different processing times. They will be able to tell you when the credit will be made available in your account.

TERMS OF SERVICE

OVERVIEW

This website is operated by Desaart.com. Throughout the site, the terms “we”, “us” and “our” refer to Desaart.com. Desaart.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Desaart.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Desaart.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@desaart.com

PRIVACY POLICY

At Desaart.com, we are committed to safeguarding and preserving the privacy of our visitors and customers. This Privacy Policy governs the manner in which Desaart.com collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.desaart.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Desaart.com.

SECTION 1 – PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, debit/credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

SECTION 2 – NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.

SECTION 3 – WHAT DO WE DO WITH YOUR INFORMATION?

Desaart.com collects and uses Users personal information for the following purposes:

  • To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site- We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer content, promotion, survey or other Site feature- To send Users information they agreed to receive about our store, new product and other updates.
  • To send periodic emails- The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

SECTION 4 – CONSENT

  • How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

  • How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at csgoodlight@gmail.com.

SECTION 5 – HOW WE PROTECT YOUR INFORMATION

At Desaart.com, security is very important to us, so be assured that shopping on Desaart.com is safe. We always do our very best to adhere to industry security standards and continuously apply best practice security measures to secure our website and keep all your data safe.

We process all debit/credit card payments, using industry-standard Secure Sockets Layer (SSL) technology to encrypt critically sensitive information like your name, address and debit/credit card details. This means that information passed between your computer and our website cannot be read if intercepted.

SECTION 6 – DISCLOSING YOUR INFORMATION

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. Where we are legally required by law to disclose your personal information.
  2. To further fraud protection and reduce the risk of fraud.

SECTION 7 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in United Kingdom and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 8 – COOKIES

A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. This allows us to provide features such as storage of items in your Shopping Cart between visits. We may use cookies for administrative purposes, for example, to store our customers’ preference for various products or to save a password for quick access each time you visit Desaart.com. Cookies will not contain information that will enable anyone to contact our customer via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they may set their browsers to refuse cookies.

SECTION 9 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 11 – YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact hello@desaart.com

CONTACT US

FAQ

We’re always here to help you, but please click here to check out our FAQs page first, as many of your questions may have already been answered, so it may be faster to find answers to your questions here.

Customer Care: hello@desaart.com

Opening Times: Mon–Sun, 10am–7pm (GMT)